Who Can Request?

• Patients who are healthy/mentally fit, and 18 years old and above.
• Patient’s appointed Representative.

How do I request for a Medical Report?

You may forward your request by walk-in/hand, QR, via email or via courier.

• By Hand/Walk-In: (Medical Reports Counter. Location: First Floor, Block E)
• Via online (Email address: [email protected])
• QR Code (Scan)
• Via Courier

Scan to Download:

1. Consent & Authorization for Request of Medical Reports
2. Workflow on Request & Release of Medical Reports

What are the documents required when I apply?

• A complete set of application documents i.e insurance claim form/letter, SOCSO Form, EPF Form, etc.
• Duly completed Consent and Authorization for request of Medical Reports form for release of medical information from patient.
• Letter of authorization from patient if application is via patient appointed representative.
• Patient identification copy (NRIC)
• Patient’s appointed Representative (NRIC Copy)
  • For patients under 18 years old, or those with a mental incapacity to provide consent, a photocopy of identification documents or legal documents as a proof of relationship and consent are required from the parent or legal representative.
  • If the patient is deceased, a photocopy of death certificate, marriage certificate, Letter of Administration as a proof of relationship to the deceased or a grant of probate and consent are required from the legal representative. A nominee letter from the insurance company is required for claim processing

How long does it take for my Medical Report to be ready?

A standard Medical Report should be ready for collection within 28 working days from the time where all required documents and payment are received. There are cases where your request may take longer than the stipulated completion period. Delays in prompt processing may be due to:

• The doctor is away on leave
• Patient has upcoming clinic appointments
• Patient is still admitted or hospitalized
• Patient has multiple reports requested from several doctors
• Doctor’s limited number of sessions at Hospital Fatimah (e.g. one session per week)

Requests for investigation reports will be completed within 5 working days from the time where the complete application form is received.

How do I collect my Medical Report?

1. Receive the report via courier:
   • Report will be couriered to the mailing address provided in the Application Form
   • Charges may be applicable for mailing services
2. Receive the report via email:
   • Report will be sent to the email address provided in the Application Form
   • The documents will be encrypted with a password for security purposes
3. Collect the report from the Medical Reports Counter at Hospital Fatimah
   • ID verification (NRIC or Passport No) is required before collection

If collection is on behalf of the patient, an authorization letter signed by the patient is required.

How Can I Make My Payment?

Payment method

• Via online payment (3096811529-Public Bank)
• Via Cashier